General Questions


What’s on Patriot Web?

Patriot Web has many processes available for personal, financial aid, and student services.


Where can I find (insert office name here)?

Visit Mason A-Z for an alphabetically listing of all offices and departments on campus.


What is the role of Department Advisor?

Departmental Advisors provide the same services as advisors in our office but they are specifically assigned to work with students of a specific major and to assist them with declaring majors/minors and preparing for graduation


Who does CAART Advise?

We advise undeclared students, student changing majors, and guest matriculants (formerly called non-degree students).


How do I find out about Study Abroad?

To learn about study abroad programs contact Mason Study Abroad at 703-993-2154, visit the Study Abroad website or go to their office located in the Johnson Center, Room 235.


What GPA do I need to be on the Dean’s List?

Degree seeking students who take at least six credits in an semester and earn a semester GPA of 3.50 or higher merit placement on the Dean’s List.


Who do I contact with questions about tuition prices and billing issues?

Information about tuition and fees is located on the Office of Student Accounts website.


What does this registration error mean?

Error MessageDescription of ProblemResolution
CLASS RESTRICTIONYou are not eligible to register for this course based on your classification (FR, SO, JR, SR, M etc.).Contact the instructor or department for permission.
CLOSED SECTIONThis course has reached maximum enrollment.Choose "Waitlist" if the option is open, or search for another course.
CLOSED-XXX WAITLISTEDThe course has reached maximum enrollment and a waitlist option is available.Select "Waitlist" from the Action drop-down list in the error message, then click the "Submit Changes" button to waitlist yourself for this course. See Waitlist Information for more details.
COLLEGE RESTRICTIONYou are not eligible to register for this course based on your college (School of Management, Volgenau School etc.).Contact the instructor or department for permission.
CRN DOES NOT EXISTThe five-digit Course Reference Number (CRN) you entered is invalid.Click the "Search for Classes" button or refer to the printed schedule of classes to look up the correct CRN.
DEGREE RESTRICTIONYou are not eligible to register for this course based on your degree (NDU, BA, MA, PhD etc.)Contact the instructor or department for permission.
DEPARTMENTAL APPROVALEnrollment for this course is controlled.Enrollment for this course is controlled.
DUPL CRSE WITH SECT XXX.You are currently registered in another section (XXX) of this course.You may not register for two sections of this course. If you wish to change sections, first verify that space is available in the new section, then drop the original section and add the new section.
DUPLICATE CRNThis CRN is already listed on your course schedule.
FIELD OF STUDY RESTRICTIONYour major (MGMT, CS, HIST etc.) is restricted from taking this course.Contact the instructor or department for permission.
Indiv Section Form RequiredAn Individualized Section form is required to register in this course.Download the Individualized Section form.
INVALID LEVEL FOR COURSEYou are not eligible to register for this course based on your level (ND, G, U).Contact the Office of the Registrar for further information (703) 993- 2441.
INVALID SUBJECT, COURSE, SECTION, AND CRN COMBINATIONThe five-digit Course Reference Number (CRN) you entered is invalid.Click the "Search for Classes" button or refer to the printed schedule of classes to look up the correct CRN.
LINK ERROR: XX REQUIREDYou must register For the appropriate lecture, lab or recitation that is linked to this course.You must register for the appropriate lecture, lab or recitation that is linked to this course.
MAJOR RESTRICTIONYou are not eligible to register for this course based on your major (BIOL, NURS, AVT etc.).Contact the instructor or department for permission.
MAXIMUM HOURS EXCEEDEDYou may not exceed the maximum credit hours allowed for your level.Permission of undergraduate Dean or graduate Chair (or designate) required.
MUTUAL EXCLUSIONCourse content may not be repeated.Contact the department for a specific description.
OPEN-XXX WAITLISTEDThis class is closed and has an active waitlist.Select "Waitlist" from the Action drop-down list in the error message, then click the "Submit Changes" button to waitlist yourself for this course. See Waitlist Information for more details.
Open indicates that at least one person has a waitlist override and is in the 72 hour waiting period.
PREREQUISITE AND TEST SCORE ERRORYou have not met the required prerequisite or test core requirements for this course.


- To register for CHEM 211/213 and 212/214 they each must be done simultaneously as they are co-requisites for each other. Students should do the following:

Contact the instructor or department for permission.

Search for CHEM 211 and select the section of lecture they wish to enroll in. At the bottom of the screen, click the “Add to Worksheet” option
Search for CHEM 213 and select the section of lab they wish to enroll in. At the bottom of the screen, click the “Add to Worksheet” option
On the next screen, the student should then select the “Submit Changes”
PROGRAM RESTRICTIONYou are not eligible to register for this course based on your program (BUBPRE- UNDE, AS-BS-BIOL etc.).You are not eligible to register for this course based on your program (BUBPRE- UNDE, AS-BS-BIOL etc.).
STUDENT ATTRIBUTE RESTRICTIONHNRS Courses
This course is restricted to Honors Students.

All Other Courses
You have reached the maximum allowable credits for this course. See the course and/or departmental section of the catalog for details.
Contact the department or school for more information.
TIME CONFLICT WITH XXXThis course has a time conflict with another course on your schedule.A Time Conflict form must be approved by both instructors and registration will be processed by the Office of the University Registrar.  

Note:  School of Business courses are handled by the School of Business Office of Academic and Career Services (Enterprise, Room 008).